Delete your ZemTalk account

This page explains how to delete your ZemTalk account and data. ZemTalk is operated by Usomnia Co., Ltd.

1. Delete in the app

1. Open the ZemTalk app and sign in.
2. Go to Settings → Account → Delete account.
3. Read the notice and tap Delete. Your account is deleted right away.

If you subscribe to Plus, deleting your account does not stop billing. Cancel the subscription in your App Store or Google Play subscription settings.

2. Request deletion without the app

If you can't use the app, you can ask us to delete your account by email.

• To: contact@usomnia.co.kr
• Subject: [ZemTalk] Account deletion request
• Include: the last 4 digits of the phone number you signed up with, and your nickname

After we confirm it is you, we delete the account within 7 days and reply to let you know.

3. Data we delete

• Profile information (nickname, bio, photos, etc.) and interests
• Moments and their photos, comments and likes
• Location data and location history
• Phone number (encrypted value)
• Pending chat requests (canceled, and the points you used are refunded)
• Sign-in information and device notification tokens

4. Data we keep, and for how long

To comply with the law and prevent abuse, we keep the following for a set period and then delete it.

• Member identifiers, a hash of the phone number and restriction records, to prevent abuse: 1 year after deletion
• Contract, payment, cancellation and refund records: 5 years; consumer complaint, dispute and support records: 3 years (Korean Act on Consumer Protection in Electronic Commerce)
• Information we must keep under other laws, such as for law enforcement requests: for the period the law requires

Chat messages, photos and locations you sent to other members before deleting your account may remain in their chat history.

5. Signing up again

For 7 days after deletion, you can't sign up again with the same account.

6. Contact

Email: contact@usomnia.co.kr